Support
We're here to help. Email us at support@a1mobile.com or use the chat bubble in the corner of this page to reach us directly.
Common questions
Where can I see what happened on a call?
In the Activity tab. Calls, bookings and inquiries arrive in one feed you can search and filter by date, and each call opens to show who rang, how long it took, and whether your AI or you handled it. Recordings come with a summary you can read instead of listening to, and you can share that summary out of the app to whoever is doing the work.
How do I change what my line says to customers?
Tell it, in the Your AI tab, in ordinary words — "we are closed this Saturday", "add an answer about parking". It works out what you mean, shows you exactly what it is about to change, and waits for you to approve it. Ask for two things at once and it walks you through them one at a time, and an applied change can be undone. If you would rather use screens than a conversation, the settings behind the same tab edit the same thing.
Can I decide when the AI answers and when my staff do?
Yes, and it is one setting rather than a rule builder. The AI can take every call; take it and ring your people when a caller asks for a person; ring your people first and pick up only when nobody answers; or stay out of the way entirely. When your people are rung it runs through the numbers you have set, one after another, and the caller hears ordinary ringing the whole time.
What happens if I use more data than my plan includes?
The line keeps working. Data beyond your plan is billed at $1.50 per GB, measured to the megabyte rather than rounded up to a whole one. The app shows a live usage meter so you can see it coming, and you can either raise your recurring data or buy a one-time top-up for a single busy month without changing your plan.
How do I cancel, or delete my account?
Cancelling is done in the app and takes effect at the end of the period you have already paid for, so nothing is cut off mid-month, and you can subscribe again later. Deleting your account and the data attached to it is a separate thing, and the page linked below sets out exactly what is removed and what we are required to keep.
Legal
Terms of Service · Privacy Policy · Account & Data Deletion · SMS Opt-In Program
