Account & Data Deletion

Effective July 30, 2026

This page explains how to delete your a1mobile account (operated by A1 AI Inc.) and the data associated with it, what is removed, and what we are required to keep.

1. Delete your account in the app

The fastest way to delete your account and its data:

1. Open the a1mobile app.
2. Go to Settings → Delete account.
3. Confirm by entering your password.

This permanently and irreversibly deletes your account. Your a1mobile phone number is released, and you will be signed out on all devices.

2. Request deletion by email

If you cannot access the app, email support@a1mobile.com from the address on your account and ask us to delete it. We may ask you to verify ownership of the account before we proceed.

3. What is deleted

• Your account and business profile (name, business details, email, address).
• Your a1mobile phone number assignment.
• Your communications stored in the service — call and message content, recordings, transcripts, and logs.
• Connected third-party service tokens and settings (for example calendar or point-of-sale links).
• Analytics and diagnostics identifiers associated with your account.

4. What we keep, and for how long

We may retain a limited amount of information after deletion where we are legally or operationally required to, then delete or anonymize it. This can include:

• Billing and transaction records — kept as required for tax, accounting, and financial-compliance obligations.
• Telecommunications records — call/message metadata (CDRs) and messaging-consent records we are required to retain under telecom and messaging regulations.
• Records needed to resolve disputes or enforce our agreements, or to comply with a prose obligation.

Requests are processed promptly, and deletion is completed within 30 days except for the limited records above, which are removed or anonymized at the end of their required retention period.

5. Questions

Email support@a1mobile.com. See also our Privacy Policy.