Hotels
Answer the phone while you are checking someone in.
It takes the booking.
It offers the times you have free, takes a name, and confirms by text.
Call · 0:24
- Customer
- Anything Wednesday night?
- Your line
- We do. Can I take a name?
- Customer
- Tomas.
Wednesday night, under Tomas.
Booking madeWed night · TomasText
- You're booked for Wednesday night.
- Thanks.
- Booking confirmed
Booking madeWed night · TomasIt logs what guests ask for.
Late checkout, extra towels, a taxi at six. It takes the room and the detail.
Call · 0:37
- Customer
- Could we get a late checkout Friday?
- Your line
- Noted for room 214. Someone will confirm today.
- Customer
- Thank you.
Late checkout requested, room 214.
Request loggedRoom 214 · late checkoutText
- Two extra towels as well, please.
- Added to the request
Request loggedRoom 214 · late checkoutIt answers parking and check-in.
The questions the desk answers most, given the same at 2am as at midday.
Call · 0:20
- Customer
- Is there parking on site?
- Your line
- Underground, $18 a night. Entrance on Bay Street.
- Customer
- Great, thanks.
Parking and entrance given.
Inquiry answeredParking · check-inText
- And what time is check-in?
- From 3pm.
- Sent from your guest notes
Inquiry answeredParking · check-inHear it answer.
- Your lineGood afternoon, thanks for calling.
- CustomerHi, could we get a late checkout on Friday? We're in room two fourteen.
- Your lineNoted for room two fourteen. Someone at the desk will confirm today.
- CustomerAnd two extra towels, if that's alright.
- Your lineAdded to the request. I'll text you once it's confirmed.
- CustomerThank you.
FAQs
That is the case it is built for. The AI answers on the line rather than in an app, so the call is picked up while you are checking someone in, and the summary is on your phone when you look up.
The line is answered whatever the hour. A guest calling at 2am gets your out-of-hours answer instead of a ring-out, and anything that needs a person is waiting as a summary in the morning.
It writes bookings to your Google Calendar, which is the integration available today. It does not write into a property-management system, so treat it as the line that answers and records, with your system still the source of truth.
It takes the details and hands the call to you. Late checkouts, refunds, anything about a guest’s account. It records the request rather than granting it, and says a person will confirm.
Yes. Port the number that is on your listing, your confirmations and the door, and everything printed stays correct. A new number is available if you would rather start clean.
a1mobile is one plan at $99/mo per line: a real US number with unlimited calls and texts, and an AI that picks up when you can't. There is no separate answering-service bill, because the answering is part of the carrier rather than an app on top of it.
